Privacy Policy

Who we are

NP Works Ltd. is the data controller for the personal information described in this policy. You can contact us atinfo@npworks.co.ukor on020 7101 2066.

Information we collect

• Your name, phone number, email address and postcode.
• The service you are interested in, your job description and any photos you upload.
• Your preferred contact method and your consent to us responding to your enquiry.
• Basic technical information needed to deliver and protect the website, such as request logs held by our hosting provider.

Why we use it

We use your information to respond to your enquiry, arrange a visit, prepare a quote, carry out agreed work and keep the records needed to run the business. We do not sell your information or use it for unrelated marketing.

Lawful basis

We rely on legitimate interests to respond to enquiries and provide our services, and on taking steps at your request before entering a contract. Where we need your consent, we ask for it separately and you can withdraw it at any time.

How long we keep it

Enquiry records are kept for as long as needed to respond and manage the work, and for a reasonable period afterwards for warranty and accounting purposes. Photos uploaded through the quote form are stored in a private Cloudflare R2 bucket with a 30-day retention rule, unless they are needed for an active job.

Who we share it with

We use Cloudflare to host the website, process form submissions, store uploaded photos and send notification emails. Our email provider and any accountant or professional adviser we use may also process information where necessary. We do not share your details with advertisers.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct or delete it, object to certain processing or ask us to restrict it. Contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office atico.org.uk.

Changes to this policy

We may update this policy when our services or systems change. The current version is dated2026-11-12.